Gambling is entertainment — and hibaji is committed to keeping it that way. This page explains the tools, policies, and support resources available to every hibaji player in Bangladesh to help you stay in control, play within your means, and seek help if you ever need it.
At hibaji, we believe that online betting and casino gaming are legitimate forms of entertainment for adults who choose to participate. The vast majority of hibaji players enjoy their experience responsibly — they set budgets, play for fun, and treat any winnings as a bonus rather than an expectation. We want to make sure every hibaji player has the same positive relationship with gambling.
Responsible gaming is not a legal footnote at hibaji — it is built into the platform. Every registered hibaji account comes with a full set of free, immediately accessible tools designed to help you manage your play. These include deposit limits, loss limits, session time reminders, cooling-off periods, and full self-exclusion. You do not need to contact support to activate most of these tools; they are available directly within your account settings.
We also recognise that for a small number of people, gambling can become a problem that goes beyond entertainment. Problem gambling can affect anyone, regardless of income, background, or how long they have been playing. If you recognise warning signs in your own behaviour — or in someone close to you — the hibaji responsible gaming team is here to help without judgement. This page explains exactly what support is available and how to access it.
hibaji takes a proactive approach to player protection. Our systems monitor account activity for patterns that may indicate problematic behaviour — such as rapid increases in deposit frequency, extended session durations, or repeated attempts to reverse a withdrawal. Where such patterns are detected, our responsible gaming team may reach out proactively to check in and remind you of the tools available.
Remember: Gambling should never be used as a way to recover financial losses, relieve stress, or escape personal problems. If you find yourself gambling for these reasons, please review the warning signs section below and consider using hibaji's self-exclusion tool while you seek additional support.
hibaji strictly prohibits the use of its platform by anyone under the age of 18. This is not simply a policy requirement — it reflects hibaji's genuine commitment to the protection of young people. Gambling can have serious psychological and financial consequences, and minors are particularly vulnerable to these harms.
Every hibaji registration requires submission of identity verification documents as part of the Know Your Customer (KYC) process. Age is verified against your National Identity Card (NID) or passport before your account is fully activated. Where there is any doubt about a player's age, hibaji reserves the right to suspend account activity and request additional documentation before allowing further play or withdrawals.
If you are a parent or guardian and you believe a minor may have accessed the hibaji platform, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and return of any deposited funds where applicable, without delay.
Enable parental control software on shared devices to block access to gambling websites. Many internet service providers offer free parental control tools — check with your ISP in Bangladesh.
Never share your hibaji username or password with anyone, including family members. Log out of your hibaji account after every session on shared devices.
Have age-appropriate conversations with young people about the nature of gambling, the risks involved, and the importance of waiting until adulthood before participating.
If you suspect a minor has accessed hibaji, report it to our support team immediately. We will act swiftly and confidentially.
All of the following tools are free, available immediately through your hibaji account settings, and can be activated without contacting customer support. There is no waiting period to enable these protections.
Set a maximum amount you are permitted to deposit within a defined time window — daily, weekly, or monthly. Once your limit is reached, hibaji will prevent further deposits until the period resets. Deposit limits take effect immediately when set and can only be decreased immediately; increases require a 24-hour cooling period before taking effect.
Cap the total amount you can lose within a daily, weekly, or monthly period. When your net loss reaches the limit you have set, hibaji will restrict further betting and casino play until the period resets. Like deposit limits, reductions apply instantly while increases are subject to a mandatory 24-hour review delay.
Define how long a single gaming session can last before hibaji prompts you to take a break. When your session limit is reached, hibaji will display a reminder and, if you choose, automatically log you out. Session reminders appear at intervals throughout your session as well as when the limit is reached.
Take a short break from hibaji without committing to full self-exclusion. Cooling-off periods can be set for 24 hours, 48 hours, 7 days, or 30 days. During this time your account remains open but deposits and betting are suspended. The cooling-off period cannot be cancelled early once activated.
If you feel that you need a longer break from gambling, hibaji offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion is processed within 24 hours of your request. Once active, it cannot be reversed before the chosen period expires — this is intentional, to provide a genuine protective barrier.
If promotional messages — bonus offers, tournament invitations, or special event notifications — are making it harder for you to maintain control of your gambling, you can opt out of all marketing communications instantly. This does not affect essential account communications such as deposit confirmations and security alerts.
Problem gambling does not always look the same. It can develop gradually over months or years, and many people do not recognise it until it has already had a significant impact on their finances, relationships, and mental wellbeing. The following warning signs are worth being aware of — both for your own behaviour and for people close to you.
Spending more money on gambling than you originally planned, and feeling unable to stop even when you intend to.
Chasing losses — placing additional bets specifically to try to recover money that you have already lost in a session.
Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Borrowing money, selling possessions, or neglecting essential bills in order to fund gambling activity.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce the amount you gamble.
Using gambling as a way to escape stress, depression, anxiety, or personal problems rather than as entertainment.
Neglecting responsibilities at work, school, or home because of time spent gambling or thinking about gambling.
Recognising that gambling has become a problem is the most important step. The next step is reaching out. hibaji's responsible gaming team is available 24 hours a day, 7 days a week, and will treat your situation with complete confidentiality and without judgement.
Log in to your hibaji account and navigate to Account Settings → Responsible Gaming → Self-Exclusion. Choose the exclusion period that feels right. If you cannot log in, contact [email protected] and we will apply the exclusion on your behalf within 24 hours.
Email [email protected] with the subject line "Responsible Gaming Request". Our dedicated team will review your account, apply any restrictions you request, pause any active bonuses, and guide you through all available options.
Talking to a trusted friend, family member, or colleague can be a powerful first step. You do not need to handle this alone. Many players in Bangladesh find that having a support network makes it significantly easier to take a break and maintain healthier habits.
Professional counselling and mental health support services are available in Bangladesh. Consulting a qualified mental health professional who has experience with behavioural issues can provide longer-term strategies for managing compulsive behaviours.
If you are in crisis or feeling overwhelmed, please reach out to hibaji immediately. We will prioritise your message and respond as quickly as possible.
Email: [email protected]
Subject line: "Urgent — Responsible Gaming"
Response time: Within 1 hour for urgent responsible gaming requests, 24 hours a day.
These are the foundational principles that guide how hibaji approaches player protection across every part of the platform.
Every hibaji account is verified against a government-issued identity document before full activation. Age verification is mandatory, not optional — there is no way to access deposits, betting, or withdrawals without completing the process.
Every responsible gaming tool on hibaji — from deposit limits to full self-exclusion — is provided free of charge and available instantly. hibaji will never charge a player for protecting themselves, and will never make it unnecessarily difficult to activate these tools.
hibaji's systems actively monitor player behaviour for patterns associated with problem gambling. Where concerning patterns are identified, the responsible gaming team may proactively contact the player to discuss the tools available — without waiting for a player to ask for help.
Certain protections — most notably self-exclusion and cooling-off periods — are intentionally irreversible for their set duration. This design choice is deliberate: a protective barrier that can be instantly reversed provides little meaningful protection during a moment of vulnerability.
hibaji's support team approaches all responsible gaming enquiries with empathy, confidentiality, and zero judgement. Whether you are setting a small deposit limit as a precaution or requesting immediate self-exclusion, you will receive the same professional, caring response.
Every hibaji account includes a full, downloadable history of all deposits, withdrawals, bets placed, and gaming sessions. Reviewing this history regularly is one of the most effective ways to maintain an honest, clear picture of your gambling activity over time.
If you are in a good place with your gambling, explore everything hibaji has to offer — from cricket betting to live casino games and slots — knowing that our safety tools are always there when you need them.